Call Center Sales Representative (Telesale)

- Making calls and communication with leads which company offer
- Interact with them and identify their needs or issues
- Provide telecommunication solutions and recommendations to customers via telephone calls
- Follow set communication guidelines in addressing the needs and interests by customers
- Build positive work relationship with customers to enhance the image and public perception of a company
- Place outbound calls to customers to promote new products and services
- Oversee the timely management of outgoing calls
- Ensure call records are properly stored and organized in a call center database
- Maintain a courteous and friendly disposition when interacting with customers
- Ensure daily shift call quotas and set targets are achieved
- Oversee the processing and implementation of orders, applications and forms submitted by customers
- Upsell products and services to customers when providing telecommunication solutions
- Sit at a workstation for long hours to interact with customers using a computer and a headset.