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Mô Tả Công Việc
- Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
- Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
- Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
- Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
- Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
- Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
- Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
- Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.
- Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.
Yêu Cầu Công Việc
- High school diploma or equivalent: Possess a high school diploma or equivalent education.
- Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
- Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.
- Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
- Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
- Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
- Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.
Hình thức
Quyền Lợi
- Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
- Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
- Chance to make a real difference in people's lives: Help guests achieve their wellness goals and enhance their overall well-being through spa services.
- Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.
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