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Mô Tả Công Việc
- Ensure that smooth and fast baggage handling for all arrival/departure guests.
- Maintain close relationships with reception as well as other departments.
- Delegate bellman to pick up the baggage from guest rooms.
- Help observe safety and security rules at all times.
- Alert the management of any unattended packages and strangers found on the premises.
- Prepare for group movements and ensure enough staffing is in place to handle groups.
- Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
- Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
- Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
- Make deliveries to guest rooms as instructed.
- Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
- Offer assistance to all guests at times.
- Perform any other work as and when assigned by the management.
Yêu Cầu Công Việc
- High school diploma or equivalent
- Previous experience in a customer service role
- Excellent interpersonal and communication skills
- Proven leadership and organizational skills
- Working knowledge of hotel management systems
- Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays
Hình thức
Quyền Lợi
- Competitive salary and monthly service charge
- Annual Leaves
- Working 5 days per week - off 2 days per week
- Follow the government social insurance, health insurance, unemployment insurance
- 24/24 accident insurance
- Join in hotel activities
- Training opportunities for career development
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