Director of Wellness and Spa

The Director of Wellness & Spa is responsible for the establishment and execution of clear short- and long-term goals to ensure the combined elements of spa & well-being in the resort are aligned with the hotel brand values. This includes the daily leadership of the spa and wellness team, business and strategic directions of the business including marketing and social activities to promote the spa and / or wellness facilities. The quality and guest experience, as well as team motivation, is a key component of everyday operations. Proactive management of financial P / L for maximum business opportunities as well as ensuring optimal internal auditing processes are in place. Alignment with the individual brand values represented for wellness is imperative. This role has a particular focus on not only the genuine well-being of the guests but also the well-being of the colleagues and colleagues programming, working closely with Talent and Culture teams.

General responsibilities

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

-Maintain extensive knowledge of competitors, including locations, product offerings, pricing, promotions, and sales techniques

-Establish proactive strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall spa & well-being offers / products

-Manage the operations and efficiency of the spa & wellness facilities

Strategy and Marketing of Spa & Wellness Assets

-Assist in the development and implementation of financial budgeting and analysis for the departments within the facility

-Provide monthly budget and forecasts when requested

-Create a pricing structure for treatments / retail adapting to local market conditions and hotel rates.

-Ensure all collaterals and communication are aligned with the brand guidelines. If none are available, seek support from the corporate teams.

-Establish strong yearly KPI goals aligned with expected revenue.

-Act as an Ambassador for spa & wellness at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times

Guest Quality and Operational Excellence

-Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.

-Perform regular treatment and facility audits to maintain brand standards.

-Provide tools for the team to best manage the day to day operations resulting in excellent and anticipated guest service.

Talent and Culture / Team Communications

-Attend morning briefing with the executive committee to communicate daily spa, fitness and recreation activities as well as understand what is happening within the hotel.

-Ensure that the wellness departments maintain a positive relationship internally and with other departments.

-Assist in the recruitment, development, training and recognition programs of all department heads and supporting staff.

Health, Hygiene and Safety

-Ensure guest / member satisfaction at all times by assuring safety and service is always the spa’s first priority.

-Follow and ensure that all colleagues follow all safety procedures and practices of the property; lead by example.

-Ensure all potential and actual hazards are reported as well as rectified immediately.