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Guest Relation Supervisor - Danang Marriott Resort & Spa

Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas Đà Nẵng

Địa chỉ làm việc: 23 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, thành phố Đà Nẵng, Vietnam

Hết hạn ngày: 29/02/2024

ID: job272575

Mô Tả Công Việc

To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
To ensure proper coverage and supervision of the Guest Relations sections at all times.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To manage any guest complaint professionally, by resolving it and making sure the guest is satisfied, and recording it.
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To be fully aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To respect schedules, terms and deadlines as agreed with the Management.
To carry out any other reasonable duties as assigned by the manager.

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Yêu Cầu Công Việc

High school diploma or equivalent
Previous experience in a customer service role
Excellent interpersonal and communication skills
Proven leadership and organizational skills
Working knowledge of hotel management systems
Able to multitask and prioritize tasks
Flexible schedule with the ability to work nights, weekends, and holidays

Xem toàn bộ Yêu Cầu Công Việc

Hình thức

Quyền Lợi

Competitive salary and monthly service charge
Annual Leaves
Working 5 days per week - off 2 days per week
Follow the government social insurance, health insurance, unemployment insurance
24/24 accident insurance
Join in hotel activities
Training opportunities for career development

Mức lương

Thỏa thuận

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15.993870600000001
Địa chỉ làm việc 23 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, thành phố Đà Nẵng, Vietnam
Ngày đăng tuyển 17/02/2024
Vị trí Trưởng ca/ Giám sát
Ngành Nghề Kế toán / Thủ kho
Loại công việc FULL_TIME
Nhà tuyển dụng Marriott Da Nang Resort & Spa, Non Nuoc Beach Villas
LIÊN HỆ Ms. Thanh - Human Resource Manager
Email: [email protected]

For world-class service and sophistication, few hotels compare to Danang Marriott Resort & Spa, Non Nuoc Beach Villas. Our resort in Danang, Vietnam, is surrounded by verdant gardens and pristine white sand. Take in the shoreline of Hoa Hai Ward at the foot of Ngu Hanh Son, or The Marble Mountains. We are 20 minutes from Hoi An, a famous UNESCO World Heritage Site, as well as Danang International Airport (DAD). We empower our guests not only with our fantastic location but with thoughtful amenities. Reserve a massage at Akoya Spa or workout on professional Life Fitness® equipment. Rejuvenate in the outdoor infinity pool or recharge with Italian classics at nearby Moonsoon Lounge, which overlooks the ocean. Flashes of brilliance are found everywhere, from our custom wedding packages for bridal parties to our garden or ocean-view villas. Book a two- to four-bedroom villa and delight in a private plunge pool and sun deck. Elevate your travels at Danang Marriott Resort & Spa, Non Nuoc Beach Villas