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Mô Tả Công Việc
JOB SUMMARY
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues, communicating any needs or special requests to fellow hotel departments.
- Delivering unique requests and anticipating guest needs based on past alerts.
- Be familiar with reservations, room control and basic room inventory.
- To be thoroughly acquainted with all check-in and check-out procedures and policies
- Be familiar with all technical equipment as related to the Front Desk.
- To be familiar with all hotel facilities.
- Conduct Loyalty Program training with other Front Office and hotel associates.
- Perform any other duties assigned by the Front Office Management.
- Be pleasant, smile and greet all guests, using surnames when obtained.
Yêu Cầu Công Việc
- Previous customer/guest service experience highly preferred; hotel and front office experience is highly preferred.
- Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
- Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Hình thức
Quyền Lợi
- Competitive salary and monthly service charge
- Annual Leaves
- Working 5 days per week - off 2 days per week
- Follow the government social insurance, health insurance, unemployment insurance
- 24/24 accident insurance
- Join in hotel activities
- Training opportunities for career development
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