Mô Tả Công Việc
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure..
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with hotel procedures and safety policies.
- Performing duties on a daily checklist.
Yêu Cầu Công Việc
- High school diploma or suitable equivalent
- Tourism & Hospitality experience preferred
- Competent in Microsoft Office software
- Feel comfortable working in a fast-paced environment requiring multitasking
- Strong problem-solving skills required
- Excellent customer service and conflict resolution abilities
Hình thức
Quyền Lợi
- Competitive salary and monthly service charge
- Annual Leaves
- Working 5 days per week - off 2 days per week
- Follow the government social insurance, health insurance, unemployment insurance
- 24/24 accident insurance
- Join in hotel activities
- Training opportunities for career development