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Mô Tả Công Việc
- Oversee accuracy of room blocks, reservations, and group market codes.
- Communicate company values and/or culture to new employees.
- Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Yêu Cầu Công Việc
Education and Experience :
- High school diploma/G.E.D. Equivalent
- Experience is required or related professional area
Hình thức
Quyền Lợi
- Competitive salary & compensation
- 2 day-off/ week
- Learning and Development opportunities
- Meals and uniform are provided
- Continued training
- Participates in multiple activities
- Social & health insurance, plus PVI insurance
- Monthly recognition program
Mức lương
Thỏa thuận
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