Mô Tả Công Việc
Yêu Cầu Công Việc
Career Competencies
Goal Setting
o Sets challenging but achievable goals for self
Communication
o Communicates effectively with colleagues
o Can express a convincing argument to support views
Service Mindset
o Always puts the needs of the guest first
o Resolves guests' concerns, seeking assistance where needed
Teamwork and Collaboration
o Works well with others - asks for help and offers support when needed
Process and Project Management
o Follows standard procedures and performs job efficiently
o Handles unexpected changes well
Problem Solving
o Can solve routine problems with little or no supervision
Management and Leadership
o Where appropriate, supervises the work of others well
o Takes full responsibility for final decisions
Mentoring and Coaching
o Actively coaches others
Change and Innovation
o Is calm and focused during times of change or uncertainty
o Comes up with ideas for improvement
Professional Development
o Always looks for opportunities to improve skills
Values
o Consistently acts in line with our core values
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