SPA & WELLNESS MANAGER

• Spa concept is documented, implemented and monitored

• Ambiance as in lighting, sound, temperature, odour, decoration, cleanliness constantly projects the outlet concept

• All spa stars demonstrate the Fusion Maia service behaviours at every point of contact

• The Sequences of Service (SOS’) are consistently applied in all areas of the spa

• Quality of spa therapies is consistent as per standard

• Any service recovery issues are reported, investigated and corrective action is taken

• Guest satisfaction and feedback is actively obtained and used to enhance the guest experience

• Any guests with complaints are spoken with by senior management

• Budgeted revenue figures for each outlet are achieved

• Daily, weekly and monthly reports are prepared in time and sent to management