Agent, Dispatch Center

Duties may include but not limited to:

• Plan and execute daily route planning & preparation, daily task assignments to drivers, route efficiency, and planning for the next day assignments.

• Monitor VIP pick up and drop off progress throughout the shift and effect changes appropriately.

• Communicate with limousine and shuttle bus drivers to ensure constant status and location with multi-line phone systems.

• Ensure safety and security procedures are understood and followed.

• Assist Transport Supervisor in the Driver’s check in and check out of vehicles.

• Provide phone coverage, including calls from drivers, VIP Services and other route related inquiries. Provide backup coverage for vacant routes, absences as needed.

• Prioritize guest reservations. Ensure our highest rated guests have priority.

• Maintain accurate records of all transportation activities in the department.

• Other duties as assigned