(TUYỂN GẤP) Spa Trainer

• Assist and monitor opening and closing daily check-list

• Be able to arrive at Spa prior to appointment time.

• Ability to be familiar with, and able to describe all Spa treatment.

• Set up and organize treatment room as per Six Senses Spas standards.

• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.

• Ensure all equipment is well maintained and in safe condition.

• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.

• Request and collect the stock of supplies necessary for the treatment rooms.

Conduct treatment

• Ensure all guests are greeted in Spa lounge.

• Escort guests to different areas and explain the Guest Journey.

• Serve the welcome drink or other menu offerings to the guests when required.

• Check with Spa Consultant for guests with medical condition.

• Adjust condition, music’s volume in treatment rooms.

• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.

• Be able to explain to guests draping procedure for privacy and professional reasons.

• Provide prompt, courteous and accurate service to guests at all times.

• Complete written prescriptions for guests whenever application

After treatment

• Ensure all guests are departed and thanked by name.

• Treatment rooms are checked and maintained after each use.

• Properly keep a clean, sanitize work area for next guest arrive.

• Removed all dirty towels and linen removed from massage room after each guest use.

• Handle guest complaints and record all guest comments.

• Properly close station.

Merchandise

• Be able to familiar with existing and new products merchandise.

• Ability to interact with guests courteously and sell merchandise.

• Personally log all product recommendations.

• Be committed to achieve individual and group targets.

• Motivate the team in the sale of retail products

Training

• Assist to record and maintain all Spa therapist’s training records of completed task assessed: for certification: massage, nail care, hair care and skin care.

• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi-Annual and Yearly Report.

• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.

• Properly review and update training materials.

• Give frequent feedback and recognition when hosts do well.

• Provide coaching and counselling to the therapist sessions to host when needed.

• Regularly update knowledge and skills in massage / beauty therapies.

• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.

• Do training needs analysis of each host.

• Give timely and specific performance feedback to hosts.

• Work in liaison with the Spa Management to maintain all training standards.