Spa & Wellness Manager/ Quản Lý Chăm Sóc Sức Khỏe Và Spa

• Help achieve the department’s annual budget and set departmental goals

• Monitor budget and control expenses with a focus on spa product usage, retail inventory and labour cost.

• Monitor daily revenue status and drive tactical actions to ensure achievement of goals

• Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses

• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

• Contributes to pricing decisions

• Participates in the planning of departmental goals as they relate to the wider hotel strategy

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up individual members to create sense of one team

• Promote teamwork and quality service through daily communications briefing.

• Recommend or initiate any HR elated actions where needed

• Manage the spa diary ensuring you always have the right staffing numbers

• Assist in planning for future staffing needs

• Prepares and administers induction program for new staff

• Assists in maintaining comprehensive, current and guest orientated set of departmental standards and procedures

• Produce efficient rosters of staff schedules

• Approve leave after consideration of hotel occupancies

• Ensures training needs analysis of staff is performed

• Assist in developing the team members and improve their performance through coaching and feedback per assigned task.

• Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.

• If required and where business demand necessitates, be willing to work over time to fulfill guest satisfaction.

• Maintains the highest level of discretion and privacy during any guest interaction

• Maintains a soft tone during conversation with colleagues, guests and on the phone.

• Refrain from any unnecessary conversation within Spa treatments areas.

• Understands and takes into account the global nature of business.

• Works effectively with colleagues from different viewpoints, cultures and countries

• Ensure spa facility is ready to receive guest every single time.

• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.

• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.

• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions

• Builds and maintain relationships with internal and external customers, Vendors

• Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management